This is our 2nd time renting to Steve and his family. They are the best renters one could ask for. Unfortunately, we had some mechanical issues with the rig but overall, we got it taken care of for them. I hate that it happened but that's the life with RV's. They were very understanding and I thank them for their patience. I will certainly make it up to them if they choose to rent with us again. And I hope they do. Just a wonderful family!