We had a great experience renting from Jia and her husband. They were friendly, very understanding and communicative. We reached out with a question and she responded promptly. All our communication w her was professional and timely. It was our first time ever using/hauling a trailer, they explained everything thoroughly and helped us feel at ease. The trailer was perfect for our family; the double bunks were perfect for my kids. This trailer had everything we needed to make our trip a success. Thank you again, Jia! Look forward to booking with you again.