Help Center

Frequently Asked Questions

How does the process work?

Good Sam RV Rentals is a place for renters and owners to connect, explore, and share the RV lifestyle. We're the matchmakers of the RV world. Renters and owners create profiles at rvrentals.com. Renters search for an available listing they’re interested in and then connect with the owner to begin the rental process. 

Is there specific information for owners and renters?

We provide resources for renters and owners to make the rental process an easy, fun, and safe experience.

Owner FAQ      Renter FAQ 

Knowing how everything works is important before listing or booking. If you don't see your question answered here, reach out to [email protected] and a team member will assist you as quickly as possible.

What happens if a renter or owner cancels?

Before listing or booking, please review the cancellation policy for details. Cancellations initiated by the owner will result in a full refund to the renter. Cancellations initiated by the renter are subject to the terms in the policy details. 

Are rentals delivered or do renters pick them up?

Owners can decide if they offer rental delivery. They will specify if this is an option and customize rate per mile in the listing details. Renters and owners communicate with each other before pick up or delivery to confirm details like these prior to reservation.

Do renters pay any additional rental fees?

Any additional rental fees are specified in the listing process, including increased rates for delivery or add-ons. A security deposit amount is specified by the owner during the listing process.

How does payment work?

All card payments are processed online through rvrentals.com. Once a reservation is confirmed as booked, payment will go to the owner’s account of choice. Prepaid debit cards are not permitted.

Is a Good Sam membership required?

A Good Sam membership is not required to list an RV or rent an RV however, Good Sam members receive special discounts on fuel, retail shopping, propane and more. Learn more about a Good Sam Membership and savings here.

Who do I contact if I have problems?

Reach out to [email protected] with any questions or problems, and we’ll be glad to help address anything as quickly as possible!

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